We endeavour to supply only the highest quality
products and at Powerkiteshop. However, for your peace of mind
all purchases are covered by our 28 day exchange or refund promise.
If you are unhappy with the product in any way
it can be returned to us following the steps outlined below.
We aim to keep the process as simple as possible.
Step
1:
Step
2:
Step
3:
Step 1: Print
out and fill in a returns
form explaining your reason for
return or exchange.
Step 2: Enclose
your returns form
with the item you are returning
and ensure the product you are
returning is wrapped up securely.
Step 3: Return
your item to Powerkiteshop with a reputable courier service
that can provide you with a proof of posting certificate.
You will need to download
the Adobe Acrobat reader Version 5.01 or above.
A full refund or, if preferred, exchange
of equal value is guaranteed for customers returning products
within 7 days of delivery when purchased through the website or
phone orders via the shop.
A full refund or, if preferred, exchange of equal value is guaranteed
for customers returning unopened products, or items with a proven
fault within 28 days of purchase or delivery.
If any exchange or refund is required then you
should return the item to us, ensuring a copy of an email or confirmation.
Items must be returned by Recorded delivery and clearly marked
for the attention of the Mail Order Dept.
We will not accept responsibility for lost parcels, or postal
charges incurred when returning goods and we do have the right
to refuse an exchange or refund, if we consider the goods have
not been treated in accordance with the instructions provided
with them. Videos, DVD's will only be exchanged if faulty.
We will happily refund or exchange any item
purchased here at Powerkiteshop
We make no charge for returns – there
is no restocking fee
Returned goods must be unused, in a saleable
condition and in their original packaging
All returns must have a completed returns form
enclosed in the item
We will credit the card we have on file as
soon as the item is returned to us - the refund however may
take up to 21 working days to appear on your statement due to
the difference in bank transfer procedures.
If original payment was via PayPal we will
credit the PayPal account that the order was placed with.
If you return an item to us that is faulty, which
you did not order, or for any other reason that is our fault,
we will also pay for the cost of the return postage. If this happens,
please contact us first and we will let you know how you should
send the item to us.
If you have any problems please telephone us on
0121 544 9514 (Mon - Friday, 10.00am -
6.00pm)
At Powerkiteshop we pride ourselves in offering a good service.
You will need to download the Adobe
Acrobat reader Version 5.01 or above.
Consumer
Protection Regulations:
The Consumer Protection(Distance Selling) Regulations 2000
provide a cooling off period and an unconditional right to
cancel during that period.
The purpose of the cooling off period is to allow the consumer
the opportunity they would have had in a conventional shop
to examine the goods before deciding to buy.
The cooling off period begins as soon as the order has been
made and ends seven working days after the day of receipt
of the goods.
The Regulations require the consumer to send a notice of cancellation
in writing, including fax or e-mail - a telephone call is
not enough.
The cooling off period and the right to cancel do not apply
to contracts for clearly personailised goods, and the supply
of videos/DVDs if they are unsealed by the consumer.
Security:
We use a comprehensive selection of the latest security
measures to make sure your credit cards details are kept
secure when ordering over the internet. Our Secure Server
provider has never been intercepted by a third party or
lost a single order.
As soon as you enter the order process,
every bit of information that is transferred between you
and us is encrypted using SSL encryption. Even if data could
be intercepted over the Internet it would be useless.
When you enter the secure area of our site,
you will notice a a small padlock on your browser. This
normally appears on the top right or bottom right of your
screen.
To double check this, you can right click
on the page and select 'properties' or 'view frame info'
from the list which will tell you whether you are secure
or not.
Also look out for the sign of a secure web
page, which can be identified by the URL (the web site address).
A standard page will begin with 'http://'.
A SECURE web page will begin with the URL 'https://' denoting
that the merchant is using a secure server for the transaction
of data.
Microsoft
Internet Explorer 7:
A. https:// is shown in the address bar
B. Secure Padlock is visible
When you establish a secure connection,
the downloaded web site sends a digital certificate to your
web browser. When the certificate arrives, it contains a
public key, which functions as a one-way encryption device.
The browser then uses this key to scramble
your personal data (Credit Card Information) before sending
it over the Internet. Information encrypted with the public
key cannot be decrypted without the corresponding private
key, which only the merchant has. Without this exclusive,
private key, your personal information cannot be read.
It is a crime to purchase products with
a false name or with the use of an invalid credit card.
(An invalid credit card is one that is created for the sole
purpose of purchasing items illegally or using a credit
card or its information, via theft or unauthorized use.)
It is also illegal to misuse the charge back process to
take advantage of merchants. If you are a victim of fraud
or if you are a perpetrator, be aware that Powerkiteshop
will actively pursue and prosecute fraud offenders to the
fullest extent of the law.
Powerkiteshop
is protected with:
Powerkiteshop have also gone through an
external audit and have been authorised to show the "Hackersafe"
logo on our website. "Hackersafe" are the world's
leading PCI (Payment Card Industry) security certification
service and checks Powerkiteshop every day by the same website
vulnerability scanning technology used at the White House!
See
more info about Hackersafe here >>
If however, you are still not happy with
entering your details over the internet we will gladly take
your order over the telephone:
ORDER HOTLINE: Telephone - 0121
544 9514
VAT
Refunds and B.F.P.O:
The minimum purchase value for VAT refunding
is £50 excluding delivery, per order. To receive VAT
refunding under B.F.P.O status, please enclose your 'certificate
of entitlement' with each order. VAT Free shopping is available
through Powerkiteshop for non EEC residents.
B.F.P.O orders take from 5 working days
to process. All VAT orders are processed at full UK rate
with the VAT refunded by the same payment method used to
order, in a minimum of 30 days after posting. AMEX cards
excluded.
Before we can issue a VAT refund for an
order dispatched to a BFPO address which is within the EU,
UK VAT legislation requires us to obtain a "certificate
of entitlement" confirming that the items have been
shipped to and received by a qualifying body or person as
set out in paragraph 14.2 of HM Revenue and Customs Notice
725 dated December 2009.
For goods which are shipped to BFPO customers
in Cyprus or Germany, Powerkiteshop will require a certificate
from the person placing the order uniquely identifying the
supply for which relief is claimed, and claiming entitlement
as follows:
For British forces in Cyprus - under Article
14(1)(g) of EC Council Directive 77/388/EEC, or
For a visiting force in Germany - under
Article 15(10) of EC Council Directive 77/388/EEC.
Powerkiteshop requires this certificate
in accordance with Section 14 of HM Revenue and Customs
Notice 725 dated December 2009. If this certificate is not
supplied, we cannot make a refund.
Please send the stamped receipt or certificate,
quoting all the qualifying order numbers for which VAT has
not been refunded to:
Powerkiteshop
Studio 2-4 Euro Business Park
Summerton Road
Oldbury
West Midlands
United Kingdom
If your BFPO address is outside the EU,
your VAT is eligble for refund and this refund will be processed
upon our checking the details of your BFPO address against
the British Forces list at http://www.bfpo.mod.uk/bfponumbers_static.htm
European
/ US and Worldwide Deliveries at Powerkiteshop
Powerkiteshop
has always offered high quality International shipping efficiently
yet as cheaply as possible. With customers in over 200 countries
getting the best quote in every instance has proven a complex
one so we’ve decided to make the process a whole lot
simpler.
UK delivery
as before will remain FREE
Internationally delivery has just got enormously
cheaper and what we have now introduced a FLAT FEE.
You’ll be able to see the cost of
delivery at the time of ordering and track your parcel from
the moment it leaves Powerkiteshop.
Delivery to European
destinations for items under £60.00 will cost £3.95
GBP per order
Delivery to European
destinations for items over £60.00 will be FREE
This is a flat rate, no matter how many
products you include in your order. This heavily subsidised
postal cost is only applicable to online internet orders.
Prices shown in Euros and US Dollars are
for guidance purposes only.
When purchasing - the total price will be
shown in GB Pounds Sterling and this amount will be charged
to your credit/debit card.
Your credit / debit card provider will convert
this into your local currency at their normal rate. Any
additional charges made by your card provider are your responsibility.
Powerkiteshop prices include VAT at the
UK rate which you must pay. There
may be additional import or tax charges when shipping outside
the EU.
Deliveries outside
UK and EU will be contacted of any additional shipping charges.
International deliveries are shipped via
the Royal Mail or Courier and are charged to you at cost
price. The charge varies according to the weight of the
parcel and its destination country.
For further information, or for deliveries
outside Europe, or the US, please contact us via email at
info@powerkiteshop.com before you place your order.
Select
your country for price guide and transit times:
Total
Order Value
Transit
Cost
(£)
Under
£60.00
2-3
Days
£3.95
Over
£60.00
2-3
Days
Free
Shipping
Total
Order Value
Transit
Cost
(£)
Under
£60.00
3-4
Days
£3.95
Over
£60.00
3-4
Days
Free
Shipping
Total
Order Value
Transit
Cost
(£)
Under
£60.00
3-4
Days
£3.95
Over
£60.00
3-4
Days
Free
Shipping
Total
Order Value
Transit
Cost
(£)
Under
£60.00
4-8
Days
£3.95
Over
£60.00
4-8
Days
Free
Shipping
Total
Order Value
Transit
Cost
(£)
Small
Items up to 2kg
3-5
Days
£4.00
- £25.00
Under
£250.00
3-5
Days
£40.00
Over
£250.00
3-5
Days
Free
Shipping
Total
Order Value
Transit
Cost
(£)
Under
£60.00
2
Days
£3.95
Over
£60.00
2
Days
Free
Shipping
UK
VAT will be removed and we will email you
with the final total including any additional
shipping costs.
Total
Order Value
Transit
Cost
(£)
Please
email info@powerkiteshop.com with your full
delivery details and we will work out our
quickest and cheapest delivery method
Total
Order Value
Transit
Cost
(£)
Free
Shipping on all UK Mainland orders including
Isle of Wight, Northern Ireland and all
Outer Hebrides
(For Channel Isles - please choose from
the drop-down menu)
Privacy
Statement:
We
are committed to protecting your privacy. We will only use
the information that we collect about you lawfully (in accordance
with the Data Protection Act 1998) and according to the
Which? Web Trader Code of Practice.
We collect information about you for 2 reasons: firstly,
to process your order and second, to provide you with the
best possible service.
We will give you the chance to refuse any
marketing email from Powerkiteshop.
The type of information we will collect
about you includes:
your name
address
phone number
email address
credit/debit card details when ordering
We will never collect sensitive information
about you without your explicit consent.
The information we hold will be accurate
and up to date. You can check the information that we hold
about you by emailing us. If you find any inaccuracies we
will delete or correct it promptly.
The personal information which we hold will
be held securely in accordance with our internal security
policy and the law.
We may use technology to track the patterns
of behaviour of visitors to our site. This can include using
a "cookie" which would be stored on your browser.
You can usually modify your browser to prevent this happening.
The information collected in this way can be used to identify
you unless you modify your browser settings.
At Powerkiteshop we will NOT pass
your details on to a third party.
If you have any questions/comments about
privacy, you should email us.
Although
we endeavor to keep our pictures and descriptions up-to-date
we do sometimes encounter some errors. All our pictures
are intended as a guide only and descriptions are the main
information supplied to describe a product - these should
be used in preference to the picture. Please note that small
variations do sometimes occur between the picture and what
is supplied.
Please note that where a picture includes items other than
those described - this is intended for presentation purposes
and some items are NOT included unless the description states
the items are included.
Whilst every effort has been made to prevent the true likeness
of the products colours, variations may occur between different
colour monitors and screen resolutions.
Telephone
Enquiries - 0121 544 9514:
Our staff can answer most of the questions you
may have. If they do not know they will find out and get back
to you.
Our trained staff are available at the following times.
Monday-Friday: 10.00am to 6.00pm
Telephone Number: +44
(0) 121 544 9514
If you are calling from abroad, you can call the
number below:
Landline Phone Number:
+44 (0) 121 544 9514
If you are still unable to get through - you can
call our Orange mobile phone number:
Mobile Phone Number: +44
(0) 7968 499 578
All other times including weekends we’re
available via the help lines but we may be out flying!
If we are unavailable you can usually leave a message for a later
response.
E-Mail
Enquiries:
We will always endeavour to reply to your e-mail
as quickly and as thoroughly as possible. To ensure that the correct
department receives your e-mail please contact:
Alternatively you can enter your contact details
and enquiry into the form below:
Postal
Enquiries:
You can visit the shop, send any
enquiry / cheque payments via post or return any item to the
address below:
Powerkiteshop
Studio 2 - 4
Euro Business Park
Summerton Road
Oldbury
West Midlands
B69 2EL United Kingdom
Items
must be returned by Recorded delivery and clearly marked for
the attention of the Mail Order Dept.
We will not accept responsibility for lost parcels, or postal
charges incurred when returning goods and we do have the right
to refuse an exchange or refund, if we consider the goods have
not been treated in accordance with the instructions provided
with them.
0121 544 9514 (Mon - Friday, 10.00am -
6.00pm)
Microsoft
Internet Explorer 7:
Powerkiteshop
has always offered high quality International shipping efficiently
yet as cheaply as possible. With customers in over 200 countries
getting the best quote in every instance has proven a complex
one so we’ve decided to make the process a whole lot
simpler.
We
are committed to protecting your privacy. We will only use
the information that we collect about you lawfully (in accordance
with the Data Protection Act 1998) and according to the
Which? Web Trader Code of Practice.
Although
we endeavor to keep our pictures and descriptions up-to-date
we do sometimes encounter some errors. All our pictures
are intended as a guide only and descriptions are the main
information supplied to describe a product - these should
be used in preference to the picture. Please note that small
variations do sometimes occur between the picture and what
is supplied.
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Interest Finance Option
